Aussie Pet Mobile Charlotte

AUSSIE PET MOBILE’S philosophy is to offer a stress free grooming experience for your loved pet. We pay special attention to older pets and pets with health issues. Your pet’s safety and comfort are our first priority. We will not perform any grooming procedure that causes pain or a level of stress that we think is excessive. This includes nail trimming in some situations. Senior pets will be groomed for cleanliness and comfort.

MEDICAL / VACCINATIONS:

You the pet owner will advise us of any medical, physical, emotional issues, allergies, sensitivities or
pre-existing conditions. These may include prior surgeries, hip or joint issues, warts, moles, ear infections or skin problems.

AUSSIE PET MOBILE_® requires your pet to have its current rabies vaccination for every pet being groomed.  While AUSSIE PET MOBILE_® adheres to a stringent sanitation procedure for all trailers and equipment, we also strongly advise that each pet be vaccinated against distemper, hepatitis, parainfluenza adenovirus type 2, parvovirus, corona, leptospirosis, and bordetella prior to being groomed.

BEHAVIORAL CHALLENGES:

AUSSIE PET MOBILE_® has the right to refuse grooming any animal that may be a threat to itself or any person. If we are not able to take a cat out of its carrier or get a muzzle on a dog that may bite, then we may have to refuse it for its own protection and ours. The pet may get away or get injured if it is undergoing a great amount of stress. If we arrive at your property and your pet cannot be groomed for any reason a minimum $100.00 groom fee will apply. The animal owner will be held responsible for any bites that may require medical treatment and for any property damage caused by their pet. All bites will be reported to the local authorities as required by law. AUSSIE PET MOBILE_® does not use any type of tranquilizers on any pet.

SHAVING:

AUSSIE PET MOBILE Authorization for Shaving a Pet and or Flea & Tick Treatment

Shaving a pet often exposes pre-existing skin conditions. If an animal is badly matted, you may find sores and tender skin under those mats. Many times the skin is so sore that the clippers may cut the skin, especially while taking mats off of a cat that has very thin skin. There is no way to avoid this, however slow or careful we are. We also use natural and solutions and procedures to treat your pet for fleas and ticks.  Some animals are sensitive to these solutions and procedures and may experience an allergic or other reaction that could be serious.  If we notice any problems with the animal, you will be notified immediately. Your consent is required to perform this service.

APPOINTMENTS:

We will always arrive as close to the scheduled appointment time as possible, however, sometimes situations occur that will disrupt the daily grooming schedule. This includes traffic, weather, and mechanical difficulties, spending more time with an older/younger or difficult pet. Rushing to meet a schedule will never compromise the pet’s safety. You will be called and advised of an arrival time when schedules change beyond our control.

PRICING:

Pricing varies according to each pet and is determined by breed, size and the condition of your pet. Prior to your appointment, we will confirm the treatment and the price with you. Additional charges apply for other services provided which may include but not be limited to: de-matting, de-shedding, clipping, excessive
coat and flea treatments due to the additional time and materials it takes to safely complete such services.

MATTING:

If your pet cannot be humanly de-matted, we may ask permission to clip the hair short and start over. We would always ask for your permission first. Please keep in mind that a matted coat can cause numerous health concerns including itching, irritation, and skin infections. Removing a heavily matted coat includes risks of nicks, cuts or abrasions die to warts, molds and skin folds trapped and hidden in the mats. Heavy matting can also trap moisture near the pet’s skin allowing fungus or bacteria to grow causing skin irritations that exist prior to the grooming process. Aussie Pet Mobile is not responsible for any pre-existing conditions due to a matted coat. If you would like to reschedule your grooming appointment to allow time to brush or comb out the excess matting, a $100.00 minimum groom fee will apply.

CANCELLATION / NO SHOW:

We require 48-hour notice to change or cancel an appointment. We will contact you by phone, voicemail or email to remind you of your appointment. In fact, our system generates appointment text reminders 72-hours in advance. Failure to communicate a change or cancellation 48-hours in advance may result in a charge of $50.00 that must be paid prior to your next grooming appointment. Giving 48-hour advance notice affords us the opportunity to fill your grooming appointment and to adjust our schedule as needed.

If we show up for an appointment and there is either (a) no one at home to release the pet for grooming, or (b) we are unable to groom the pet for whatever reason, a trip charge of $100 per pet shall apply and be payable immediately.

FUEL SURCHARGE:

As a result of the extraordinary spike in diesel fuel costs, there will be a $6 fuel surcharge added to the price of your appointment. This surcharge will remain in effect as an emergency measure until further notice. Thank you for your understanding at this time.

RELEASE

I am the owner/caregiver of this/these pet(s), and I have read and understood the foregoing cautions, printed above.  I realize that pet grooming may cause injury or allergic or other reaction to my pet(s), but I desire to have AUSSIE PET MOBILE_® perform the grooming.  Therefore, I consent to and authorize the grooming of my pet(s) and I release AUSSIE PET MOBILE_® and its employees, franchisees or other representatives, from any responsibility or liability arising out of the performance of those services.

I have read and accept this release for the groom today and for all future grooming appointments.

If you would like a copy of this release for your records, please ask.